Returns & Exchanges

We want you and your little one to be completely satisfied with your purchase. If your Nanit Smart Baby Monitor or accessories don't meet your needs, we offer a 45-day return window for all items in their original condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the monitor and all original components in their initial packaging to ensure the delicate sensors and cameras are protected during transit.

• 3.
  Ship with Ease

  Print your prepaid shipping label provided by the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the hardware, we will process your full refund back to your original payment method within 5-7 business days.